Need to Know

UK – Funeralbooker, an independent funeral booking platform, has rebranded as Beyond, with a modern design that avoids the conventional clichés and sympathetic language often used by funeral providers.

Its new branding features a bearded male character and regular use of the colour yellow – a hue typically associated with happiness and positivity – as well as simpler, accessible language that positions it as a friendlier, warmer and ‘knowledgeable companion for everything after life’.

The platform was originally set up to provide grieving individuals with a space to compare the considerable costs associated with funerals. Alongside its new look, the brand’s updated name, Beyond, refers to its wider products and services ‘We are developing the Beyond platform to bring people helpful products such as funeral finance or pre-paid funeral plans, as well as expanding our help centre to ensure that people have access to the advice and support they might need,’ says the company’s founder Ian Strang.

While most brand communications in the funeral sector remain confined to respectability and tradition, Beyond has adapted its visual and verbal approach to reflect a new conversation around choice, services and price for modern – if not younger – audiences. For more on how the language around death is changing, read our market report here.

Brooklyn – The ride-sharing company has collaborated with American director Spike Lee on a series of films that explore the real lives of Uber drivers living and working in Brooklyn.

After making headlines throughout 2017 for various internal issues, the brand is attempting to rebuild trust among consumers by celebrating the men and women behind the wheel of its vehicles. The five documentaries, directed by Lee, explore the positive side of the gig economy, showing the unique backgrounds and stories of its diverse workforce. Domingo, who describes himself as living the ‘Brooklyn hustle’, works in numerous jobs, on a farm and as a flight attendant, but enjoys driving to interact with people. Another driver, Sunny, uses her tips from Uber Eats deliveries to fulfil her artistic ambitions.

In the UK, Uber has demonstrated its commitment to nurturing a greater sense of community with a recent UberGiving project in which it encouraged users to pack up items of clothing, book a driver and have the garments collected and delivered free to Cancer Research charity shops.

Recent figures from market research firm eMarketer demonstrate how mega-systems such as Amazon are dominating e-commerce. In 2018, the company will account for 5% of all retail sales in the US, which equates to nearly £198bn ($260bn, €222bn).

With consumers motivated by convenience, Amazon has responded by combining advanced data analytics and accelerated delivery mechanisms to create a constant stream of refined goods and services that satisfy almost every consumer need.